Twilio: Difference between revisions
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== | == Fun with Twilio == | ||
Implementing a [[Dispatch system for first responders]] using Twilio. Start of an idea. | |||
[[Caller ID processing]] | |||
Stuff I want to try. | |||
Twilio Client | |||
Voice transcription | |||
Watson Conversation service https://www.ibm.com/watson/developercloud/doc/conversation/index.html?cm_mmc=Email_Events-_-Developer_Productivity-_-WW_WW-_-Twilio+Followup+2+How+to&cm_mmca1=000019RT&cm_mmca2=10004803&cm_mmca3=M00009907&cvosrc=email.Events.M00009907&cvo_campaign=Developer_Productivity-WW_WW | |||
Functions | |||
== | == Using Twilio services == | ||
=== Programmable Voice === | |||
Geo-CEG - TwimlBin directs Geo-CEG calls to a SIP URI that goes into my Asterisk PBX via Elastic Trunk. | |||
Asterisk rings the phones. | |||
Wildsong - Call forwarding via TwiML bin is covered here: | |||
[https://support.twilio.com/hc/en-us/articles/223179908-Setting-Up-Call-Forwarding Setting up call forwarding] | |||
They also cover another service called Twilio Functions. | |||
Currently that's all I do, forward calls from Twilio to my mobile. | |||
=== Programmable SMS === | |||
This is a very simple way to allow you to receive SMS messages on any Twilio number. | |||
You just set it up to forward them to a mobile phone. | |||
Put this in a TwiML bin and connect messaging to it to forward SMS. | |||
<?xml version="1.0" encoding="UTF-8"?> | |||
<Response> | |||
<Message to="+1707yournumberhere">{{From}}: {{Body}}</Message> | |||
</Response> | |||
=== Elastic Trunk + Asterisk === | |||
I ran this set up for about 5 years. See [[Asterisk]] for more info. Every few months something changed, | |||
and I had to debug and fix it. Stuff like firewall issues and changing ip addresses. Twilio was fine, | |||
it was all stuff on my end. | |||
The price for a single Twilio phone number is $1/month and another $1/month if you want 911 support. | |||
The rate for calls (inbound or outbound) is less than a penny a minute. | |||
== Twilio for Geo-CEG == | |||
Geo-CEG is a small non-profit. The board members live all over the place. | |||
I got a Twilio account through their program to support non-profits. | |||
Currently I have a little IVR that just offers to send your call to either me or Christian (press '1' or '2') | |||
I want the number to be able to forward calls to whoever is "on call", and to store voice mails when no one is available. | |||
== Programmable SMS == | |||
You can use the same number to send and receive SMS calls. | |||
I tested it using the sample code by putting the PHP on my own server and then pointing the SMS URL at my server. | |||
It works. That's how I can receive SMS messages. I have not tried sending an SMS yet, except that the PHP code sends a reply back. | |||
I set up a script in my dev SSL server, sms.php. | |||
I have written a Python Flask app to play with SMS more, see http://github.com/brian32768/twilio-weatherman | |||
It uses both Programmable SMS and Programmable Voice. | |||
== Programmable Voice == | |||
See the same app mentioned above, http://github.com/brian32768/twilio-weatherman | |||
== Take aways from Signal Conference 2015 == | == Take aways from Signal Conference 2015 == | ||
=== Move stuff into Asterisk === | === Move stuff into Asterisk === | ||
Lots of stuff in Twilio space could be implemented in Asterisk space | Lots of stuff in Twilio space could be implemented in Asterisk space. But here at the end of 2016 I am now working on going the other direction. I have Asterisk working just fine but am thinking of dumping it in favor of [[OpenVBX]]. | ||
My thought back then was that TWIML could be used to design IVR / autoattendant systems in Asterisk. | |||
Doing this could make it easy to implement a failover, primary would be Asterisk | Doing this could make it easy to implement a failover, primary would be Asterisk | ||
but if * is down then the same code would fire up and run in Twilio. | but if * is down then the same code would fire up and run in Twilio. | ||
| Line 48: | Line 93: | ||
I can buy one phone line for $1 a month. | I can buy one phone line for $1 a month. | ||
== | == Resources == | ||
=== Online resources === | |||
[https://www.twilio.com/docs/ Twilio docs] is of course the ultimate resource. | |||
Twilio on Github | |||
== | === Books === | ||
'''Twilio Best Practices''', Tim Rogers, Packt Pubs 2014 | |||
Good book, but it's more than 10 minutes old. ;-) Twilio is changing fast. | |||
Everything I looked at still applies, but Twilio adds new features all the time. | |||
[[Category: | [[Category: Telephones]] | ||
[[Category: Messaging]] | |||
Latest revision as of 15:54, 31 August 2022
Fun with Twilio
Implementing a Dispatch system for first responders using Twilio. Start of an idea.
Stuff I want to try.
Twilio Client
Voice transcription
Functions
Using Twilio services
Programmable Voice
Geo-CEG - TwimlBin directs Geo-CEG calls to a SIP URI that goes into my Asterisk PBX via Elastic Trunk. Asterisk rings the phones.
Wildsong - Call forwarding via TwiML bin is covered here: Setting up call forwarding They also cover another service called Twilio Functions.
Currently that's all I do, forward calls from Twilio to my mobile.
Programmable SMS
This is a very simple way to allow you to receive SMS messages on any Twilio number. You just set it up to forward them to a mobile phone.
Put this in a TwiML bin and connect messaging to it to forward SMS.
<?xml version="1.0" encoding="UTF-8"?> <Response> <Message to="+1707yournumberhere">Template:From: Template:Body</Message> </Response>
Elastic Trunk + Asterisk
I ran this set up for about 5 years. See Asterisk for more info. Every few months something changed, and I had to debug and fix it. Stuff like firewall issues and changing ip addresses. Twilio was fine, it was all stuff on my end.
The price for a single Twilio phone number is $1/month and another $1/month if you want 911 support. The rate for calls (inbound or outbound) is less than a penny a minute.
Twilio for Geo-CEG
Geo-CEG is a small non-profit. The board members live all over the place.
I got a Twilio account through their program to support non-profits.
Currently I have a little IVR that just offers to send your call to either me or Christian (press '1' or '2')
I want the number to be able to forward calls to whoever is "on call", and to store voice mails when no one is available.
Programmable SMS
You can use the same number to send and receive SMS calls. I tested it using the sample code by putting the PHP on my own server and then pointing the SMS URL at my server. It works. That's how I can receive SMS messages. I have not tried sending an SMS yet, except that the PHP code sends a reply back.
I set up a script in my dev SSL server, sms.php.
I have written a Python Flask app to play with SMS more, see http://github.com/brian32768/twilio-weatherman It uses both Programmable SMS and Programmable Voice.
Programmable Voice
See the same app mentioned above, http://github.com/brian32768/twilio-weatherman
Take aways from Signal Conference 2015
Move stuff into Asterisk
Lots of stuff in Twilio space could be implemented in Asterisk space. But here at the end of 2016 I am now working on going the other direction. I have Asterisk working just fine but am thinking of dumping it in favor of OpenVBX.
My thought back then was that TWIML could be used to design IVR / autoattendant systems in Asterisk. Doing this could make it easy to implement a failover, primary would be Asterisk but if * is down then the same code would fire up and run in Twilio.
What Twilio is doing
What Twilio is doing is building a big company by (1) doing only the back end, no applications. They provide only APIs and you write your own applications. (2) Using cloud. Everything they do lives in Amazon. Based on that there must be some backend to connect to carriers that does not require anything but IP. :-) That is, they don't have big server rooms full of HT503's
They have that big giant corporation mentality. But they do make their services available to little fleas like us. I can buy one phone line for $1 a month.
Resources
Online resources
Twilio docs is of course the ultimate resource.
Twilio on Github
Books
Twilio Best Practices, Tim Rogers, Packt Pubs 2014 Good book, but it's more than 10 minutes old. ;-) Twilio is changing fast. Everything I looked at still applies, but Twilio adds new features all the time.
