Garmin Monterra

Installing City Navigator

• First attempt: Macintosh running Mavericks and latest version of Firefox
• Purchase City Navigator at Garmin.com
• My.garmin.com, log in, go to myMaps.
• Click "Add to device" on dashboard. Get error:

Failed to get the latest software for DLC download for dl part num 010-D0035-00

• Send request for help to Garmin. Get instructions to clear browser cache etc. See below.
• Repeat with Windows 7 + Firefox. Install Garmin Communicator Plugin. Same error
• Repeat with Windows 7 + Internet Explorer 11. Install Garmin Communicator Plugin.
  • Quick install of plugin fails. Downloading and running .EXE version fails.
  • Follow instructions send in email (below). Try again. Still can't use Garmin Communicator.
• Repeat with Windows 7 + Chrome

Help from Garmin

I am sorry to hear that you are having trouble downloading your City Navigator map to your Monterra. To help resolve this issue I would suggest deleting your browsing history. Here is an article explaining how to delete your browsing history:  http://support.garmin.com/support/searchSupport/case.faces?caseId={5daf7d30-dc5f-11df-48fb-000000000000}

Additionally I would suggest adding Garmin to your trusted sites. (Windows only) Please follow the instructions below to add Garmin to your trusted sites: 

To get to the Trusted Sites menu:

    Open Internet Explorer
    Click Tools
    Click Internet Options
    Click Security tab
    Select Trusted Sites
    Click Sites button

Once the Trusted Sites box is open, modify the Garmin sites:

    Select and remove *.garmin.com (if listed)
    Add buy.garmin.com, my.garmin.com, sso.garmin.com and connect.garmin.com to Trusted Sites*
    Close Trusted Sites window

After editing the Garmin sites, the Protected Mode settings will need to be edited:

    Select Internet and ensure there is a check in the box for Enable Protected Mode
    Select Local intranet, Trusted sites, and Restricted sites one by one, ensuring there is not a check in the box for Enable Protected Mode
    Click OK
    Close any Internet Explorer windows

 *It may be necessary to ensure there is no check in the "Require server verification (https:) for all sites in this zone" box in order to complete this step.